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Occurrence portal where problems in public spaces, municipal equipment and urban hygiene that require the intervention of the Lisbon City Council or Parish Councils can participate

What is "IN MY STREET LX?

And a portal for municipalities to participate in events in the city of Lisbon that require intervention by the Lisbon City Council or Parish Councils.

What occurrences can I report?

You can report occurrences for maintenance of public spaces, municipal equipment and municipal housing.

What occurrences can I report in public spaces ??

You can report occurrences on roadways, sidewalks, furniture, hygiene and urban cleaning, works on the public road or underground, public lighting, public safety, environment and noise, green spaces, sanitation and children's and youth parks.

Can I report events on the "NA MY RUA LX" portal without registering?

No. Registration is mandatory.

How can I register on the "IN MY RUA LX" portal?

The registration of a new user on the "NA MY RUA LX" portal is carried out on the home page, by clicking on the phrase "Create a new user".

What do I need to create a registration on the "NA MY STREET LX" portal account?

The creation of a registration for a new user in the portal account "NA MY STREET LX" requires the indication of 4 data (Email / Name / Password / Telephone Contact).

Do I need to identify myself to make an intervention request?

No. Your identification results from the login made through the personal account created in the "NA MINHA RUA LX" portal, with access through the app (smartphone), the website (laptop / tablet), Facebook or Google+.

Can I report multiple occurrences in a single one?

No. Each occurrence must correspond to a single subject located in a single location.

Can I report an occurrence without a photo?

Yes.

Can I report an occurrence without entering text in "Problem description"?

Do not.

How do I know that the incident I reported was created?

After the occurrence is created, a message appears on the screen with the assigned number and you receive an automatic message in the email.

Do I have to enter personal data when creating the case?

No. The user's personal data is already in the registered user database.

Can I enter personal data in the "Problem description"?

Personal data must not be inserted, namely in the "Description of the problem", because the inserted text is visible to other users, after the occurrence is created.

How do I know that the incident I reported was resolved by the Parish Council?

You receive an automatic notification via email with the information that the occurrence has been resolved by the respective Parish Council.

Can I follow unresolved events created by other residents?

Yes. You can follow unresolved events created by other residents.

How do I know that the incident I reported has been resolved?

You receive an automatic notification via email with the information that the incident has been resolved.

How do I know if the Parish Council is responsible for resolving the incident?

After the creation of the occurrence, a message appears on the screen with the name of the entity responsible for the resolution and receives an automatic message via email with the information that the occurrence was forwarded to the respective Parish Council for analysis and resolution.

How do I know that the event I followed has been resolved?

You receive an automatic notification via email with the information that the incident has been resolved.

Can I search for an issue?

Yes.

How can I search for a case?

You can search for an occurrence through the "Search" option by entering the assigned number and the year of its creation.

Can I search the "NA MINHA RUA LX" portal for an occurrence created in the previous "NA MY RUA" portal?

Do not.

How can I search for an occurrence created in the previous "IN MY STREET" portal?

You can search for an occurrence created on the previous portal "NA MINHA RUA" on that portal, through the link provided on the Lisbon City Hall website.

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